Behind the counter: Chick-Fil-A’s sterling reputation for customer service with a smile
November 10, 2014
Home of the Original Chicken Sandwich
Only one restaurant provides delicious deep-fried chicken sandwiches accompanied by perfectly salted waffle fries and freshly squeezed lemonade. Each customer receives a flashing smile upon entering the front door, and each employee represents the corporation honorably. Upon receiving fresh food, customers also receive a decent amount of napkins, condiments, and straws. And on Sundays, every location closes for a well-deserved rest day. Chick-Fil-A (CFA) does not fit within the negative connotation of “fast food.” This household name incorporates morals and quality, which proves worthy of more: “It’s a family-faced, Christian-owned corporation with their own original flavor and entree,” customer Greg McClendon said.
A special Metro-Atlanta location earned a special feature on The Chant.
Drive-Thru Window
Although CFA’s drive-thru rarely experiences slow business, even this restaurant is granted some downtime around 7 o’clock PM. Impatient customers who love CFA should plan meals around this time period.
Cashier Naomi Tesema
Team member Naomi Tesema greets customers before taking their orders: “CFA has the best customer service in town,” customer Elaine Anderson mentioned.
Coffee Display
CFA’s coffee choices displayed to encourage morning-drink lovers.
Crew members prep
Crew members at CFA pay close attention to orders, ensuring a quality dining experience for each customer.
Meet Azaan
Team Member Azaan Stephens appreciates CFA and the lessons learned since his employment in the summer. As a teenager, he has gained an advantage by developing social skills and a greater sense of responsibility. Conversing with the staff and customers helps him build character and communication: “I think getting to know your employees and customers better is the best part about working at CFA,” Stephens admitted.
Meet Naomi
Naomi Tesema’s experience at CFA began in June, and her work ethic has grown since then. Although team members serve where necessary, she admits working busy drive-thrus builds her momentum. In regards to momentum, she also improved her time management skills and accountability. Not to mention, the atmosphere and staff makes work more bearable: “The best part about CFA is the people. Everyone here is really young and caring,” Tesema stated.
Meet Mishelle
Manager Mishelle Jackson’s dedication to CFA strengthens as time progresses. Jackson earned the managerial position two years ago, but since working at CFA, Jackson has learned teamwork and customer service. She enjoys the family-oriented ambiance as she has grown close to the employees. Although the famous chicken sandwich remains most popular, her favorite item is the chicken salad. She believes the diverse menu items highlight CFA’s creativity. Her work revolves around satisfying the faithful customers: “We really care about our customers,” Jackson stated.
Goodbye Mints
“We appreciate the customers for coming. We wouldn’t even be open and running without them,” Jackson asserted. To show their gratitude, CFA employees set out mints for departing diners.